We love to talk with our customers!

• Call or text us at 877-693-7939.
• Open 8am to 4pm Pacific time, Monday through Friday.
• Product consultations (via phone or Zoom) can be scheduled in advance.

If your needs go beyond product information and advice, please consider reaching out to nonprofit Dry Eye Foundation at 800-484-0244.

Delivery issue? Return? Troubleshooting a product? Happy to help.

• Call or text 877-693-7939
• Chat (use the little blue widget)
• Email service@dryeyeshop.com.
• Self-serve returns portal

We are open weekdays 8am-4pm Pacific time and our response times are pretty quick. We are a small business, and we like to spend plenty of time with each individual.

Scleral lens users often have lots of questions! Here are some of the best self-serve resources we have for you.

• HANDBOOK: If you haven't already, please purchase the 60-page MBFSL Patient Handbook (published by the Dry Eye Foundation). It's a wealth of easy-to-understand information and advice that you will find helpful at any stage in your scleral lens journey.
• TUTORIAL: Check out our 10-part online tutorial, where it's easy to search on any topic you have questions about.
• SURVEYS: We have been surveying scleral lens users for many years on a variety of topics. Browse results to see how your experiences compare with others'!
• SHOPPING: Browse our entire collection for solutions, insertion & removal devices, and much more. Rebecca's detailed, personal descriptions can help you navigate. Reach out to us with questions.

Please also check out My Big Fat Scleral Lens, a nonprofit patient education site from the Dry Eye Foundation, for more resources including:

• New scleral lens user roadmap
• Training checklist
• User guides for lens insertion, lens removal, and lens cleaning and care
• Product safety alerts
• Travel guide for scleral lens users

So... many... choices! And no one can tell you which is best, because different drops work for different people. But hopefully, we can help you narrow things down and direct you to drops that have the best likelihood of meeting your needs amongst these categories:

• Drops in PF vials
• Drops in PF bottles
• Gels
• Ointments

Here are some resources:

• Ingredient guide: Browse ingredient lists to scan for drops that are different from or similar to others.
• Packaging options: Check which drops are available in PF vials and/or PF bottles, or only preserved.
• Infotainment, follow Rebecca's Eye Drop Trivia video playlist on YouTube.
• Advice & wisdom: Dry Eye Foundation's handbook also has advice and reference lists about eye drops on pages 40-41 and 50-53.

If drops just aren't giving you enough relief, it may be time to consider protective eyewear.

Unusual allergies? Multiple chemical sensitivities? Many of our customers struggle with these things.

• Product listings: On any product page, check ingredients list in "Manufacturer's Description"
• Eye drop ingredient guide: Compare ingredients of active and inactive ingredients in our Knowledge Base. Preservatives are always highlighted.
• Lid hygiene product ingredient guide: Compare ingredients of lid wipes, foams, gels, etc. Please note that it is not always clear which ingredients are acting as preservatives, but in general, if it's preservative-free, the packaging usually says so.
• Ask questions: If we don't know the answer, we can ask the manufacturer, or at least put you in touch with them.
• Schedule a consultation.

Sign up for our newsletter.

You'll receive a weekly email that includes:

• New product alerts
• Special offers
• News about backorders, shortages, discontinuations or recalls
• Surveys
• Educational content
• Safety alerts

And beautiful photos from Dry Eye Shop's photo blog.

You are not alone! Did you know there's a nonprofit dedicated to helping people like you, and a whole community you can connect with?

Here are some Dry Eye Foundation resources:

• Read: 60-page Patient Guidebook
• Watch: 2025 Patient Symposium
• Connect: Register for a Zoom support group session

Here's how you can reach Dry Eye Foundation directly:

• Call or text 800-484-0244
• Email info@dryeyefoundation.org