| The Dry Eye Shop Return Policy | X |
I'm generally fairly flexible with
returns, refunds and exchanges. In return I expect all customers to
have the courtesy to read and follow my return policy (see
link in the shopping cart).
Many (but not all) products can be
returned for exchange, credit or full or partial refund.
Specifics depend on the
product. Some are noted below. If you need to know the
policy for a specific product before purchasing, just
ask.
Please bear the following in
mind:
- DO NOT JUST PACK
THINGS UP AND SEND THEM BACK WITH A NOTE.
:-)
- Please consult your doctor before, not
after, making your purchase.
- Please call or email me with your
questions about the product BEFORE purchasing. I can probably help
you rule out things that are likely to not be right for
you.
- Eyedrops and other consumable
products (lid scrubs, etc) may not be returned unless they arrive
damaged. Please, purchase only what you can afford rather than
trying to sample products for free at my expense.
- Eyewear (i.e.
glasses/sunglasses/daytime goggle type products) may not fit you
and so returns are fairly common. For a full refund, they
MUST be in perfect condition (ready for resale) for a
full refund. In other words, try them on and see if they fit well,
and if they don't, send them back rather than taking them for an
extended test drive. If the glasses are soiled or used, I may not
be able to refund them or I may deduct from the refund to cover the
cost of replacing the foam eyecup. If at all possible, it's really
better for you to make your eyewear purchases locally at a dealer.
There's no substitute for trying on your eyewear before buying. If
you need help finding a dealer let me know.
- If you had free shipping on your order, I
will deduct the shipping cost from your refund.
- You are responsible for return shipping in
all cases UNLESS I've sent you the wrong item by accident or your
item arrived damaged or is defective. In those cases I will send
you the replacement along with a return label to send back the
original.
- If for some reason you need your refund
immediately, let me know at the time you get your return form so
that I can try to keep an eye out for it. Otherwise, please allow
some time. I don't have staff and I pick up returns from the PO not
more than once a week.
- When you send things back, please, package
them up decently so that their outer packaging doesn't get all
banged up. Thanks!
If something did not work out for you,
consider returning it as a contribution to my giveaways supplies
(items I keep for people who cannot afford to buy).