Privacy Policy
| The Dry Eye Shop Privacy Policy | X |
WILL ANYONE ELSE GET MY INFORMATION? No. Your
account info is in safe hands. I will not give, sell, lease, loan
etc. any of the information from your account to any third party
for any reason whatsoever (unless compelled to do so by
law).
If you leave the "Mailing List" box checked, you will
be added to the mailing list for Rebecca's Dry Eye
Bulletin.
LAST UPDATED 3/22/2010
Shipping Policy
| The Dry Eye Shop Shipping Policy | X |
TURNAROUND TIME: If you need to
have certainty about when your order is shipping, please put a note
on the order (or send an email marked "URGENT" to
service@dryeyeshop.com.
Normally I ship orders within 24 hours. Now and then I skip a day.
But I can almost always accommodate emergencies.
BACKORDERS: If your order contains one or more
backordered items, I will normally wait for the backordered item(s)
and ship all items together unless you call, email or put a note on
your order to make other arrangements. If there is an item I am not
expecting to have in stock for more than a week, I might just go
ahead and ship your other items and ship the backordered item(s)
when available without extra shipping charges via the least
expensive method. For non US orders, there will always be a 2nd
shipping charge if I have to ship it in two batches.
SHIPPING METHODS and COSTS: Please use the
shipping calculator in the shopping cart to review
our shipping options and determine exact shipping charge for
each of these services. Our shipping methods may change from time
to time as we try to find ways to offer the best service and value.
We are happy to accommodate special shipping requests so just give
us a call or put a note on your order if you would like a shipping
method that is not offered when you place your order online, e.g.
Fedex, UPS, etc.
WE SUPPORT OUR TROOPS: Shipping to APO
addresses is FREE regardless of order size.
INTERNATIONAL SHIPPING:
We offer USPS shipping: Express Mail International,
Priority Mail International, and First Class International. On
request we can ship via Fedex International as well. If you want
that, call or put a note on your order and we'll get a quote and
confirm with you before proceeding.
Here are some notes to help you determine which shipping
method to choose. Please bear in mind that
the Post Office provides only ESTIMATED shipping times and they
will not refund the shipping charges under any circumstances so
long as the package eventually arrives.
EXPRESS MAIL INTL. is supposedly the fastest but it is
not guaranteed! In some countries it is tracked door to door but
not all and I can't tell you for sure whether you'll have complete
tracking on the order. Ideally, this is 3-5 business days but
caution... I've had one or two bad experiences with
it.
PRIORITY MAIL INTL. is not officially trackable BUT in
some countries it actually does get tracked via the customs number.
If you look at the tracker and the package seems to have stopped in
New York or San Francisco, it's because they are NOT tracking it
beyond that. Priority Mail is typically supposed to get there
within 7-10 business days. In my experience, it can sometimes be
quite fast (within the week) to England and Australia, but I've had
slow experiences with it too.
FIRST CLASS INTL. is a pretty good service. It takes one
to three weeks, usually. It's a good
deal. However, there is no
tracking, so don't bother emailing/calling to find out where it
is. If you try to track
it with the tracking number on your shipping notice, it will only
tell you the steps it took till it left the US. I use First Class
for the vast majority of my international shipments. A bit slow,
but since there's no guarantee on the other services, there's not
much point paying for them unless you're in a hurry and willing to
take the risk.
DON'T FORGET
CUSTOMS: Items purchased
here may be dutiable in your country. Any duties are your
responsibility. Please be aware of this and if you have questions
please check with your local post office or customs authority prior
to placing your order. I DO NOT ACCOMMODATE REQUESTS TO FALSIFY
INVOICES, ever. I am happy to modify descriptions to make them more
customs-friendly (for example, rice baggies can be mistaken for
food items in some countries so I can label it as a heat pack) but
the price you paid is the price the customs paperwork will
show.
This policy was last updated August 2011.
Return Policy
| The Dry Eye Shop Return Policy | X |
I'm generally fairly flexible with
returns, refunds and exchanges. In return I expect all customers to
have the courtesy to read and follow my return policy (see
link in the shopping cart).
Many (but not all) products can be
returned for exchange, credit or full or partial refund.
Specifics depend on the
product. Some are noted below. If you need to know the
policy for a specific product before purchasing, just
ask.
Please bear the following in
mind:
- DO NOT JUST PACK
THINGS UP AND SEND THEM BACK WITH A NOTE.
:-)
- Please consult your doctor before, not
after, making your purchase.
- Please call or email me with your
questions about the product BEFORE purchasing. I can probably help
you rule out things that are likely to not be right for
you.
- Eyedrops and other consumable
products (lid scrubs, etc) may not be returned unless they arrive
damaged. Please, purchase only what you can afford rather than
trying to sample products for free at my expense.
- Eyewear (i.e.
glasses/sunglasses/daytime goggle type products) may not fit you
and so returns are fairly common. For a full refund, they
MUST be in perfect condition (ready for resale) for a
full refund. In other words, try them on and see if they fit well,
and if they don't, send them back rather than taking them for an
extended test drive. If the glasses are soiled or used, I may not
be able to refund them or I may deduct from the refund to cover the
cost of replacing the foam eyecup. If at all possible, it's really
better for you to make your eyewear purchases locally at a dealer.
There's no substitute for trying on your eyewear before buying. If
you need help finding a dealer let me know.
- If you had free shipping on your order, I
will deduct the shipping cost from your refund.
- You are responsible for return shipping in
all cases UNLESS I've sent you the wrong item by accident or your
item arrived damaged or is defective. In those cases I will send
you the replacement along with a return label to send back the
original.
- If for some reason you need your refund
immediately, let me know at the time you get your return form so
that I can try to keep an eye out for it. Otherwise, please allow
some time. I don't have staff and I pick up returns from the PO not
more than once a week.
- When you send things back, please, package
them up decently so that their outer packaging doesn't get all
banged up. Thanks!
If something did not work out for you,
consider returning it as a contribution to my giveaways supplies
(items I keep for people who cannot afford to buy).
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Onyix
Foamless flexible silicone shield for night eye protection.
in stock -- Expected to ship today
Price:
$43.00
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MANUFACTURER'S DESCRIPTION
The Onyix is a new, very soft flexible shield
made from silicone. It was developed to help patients
suffering from Sleep Apnea shelter their eyes from the drafts many
C-PAP masks create. Unlike the tranquileyes goggle, Onyix is
foamless and seals against the skin. It is very
lightweight and comfortable. Highly recommended for
sleep and air travel. Onyix is designed to shelter the
eyes. It isn't designed to create moist-heat and cold
therapies like the tranquileyes goggle.
Available in black. The kit comes with one
shield, one microfiber cleaning cloth, manual, packaged in
stainless steel container. Made in the U.S.A. Latex
free.
REBECCA'S REVIEW
The latest from the makers of Tranquileyes... I
think this will prove to be an important product for several
special night eye protection needs.
How do you pronounce it? Same as
"onyx".... i.e., 'ON-ix'. Not to be confused with Onion
Goggles!
What's it like? The overall concept is
closely similar to Tranquileyes, i.e. eyecups with a nose connector
and the classic fabric wrap. Here is how it is different from
Tranquileyes:
-
The eyecups are made of silicone - slick, soft, thin
and flexible; enough to be worn directly against the face without
discomfort.
-
There is no foam lining, so a) no added moisture; b)
the eyecups fit right against the orbital bone; and c) there is no
added padding that would help hold lids down.
So it's basically a stripped-down but very
comfy well-designed shield.
Who is it best suited for? I'm sure this
will evolve as I get more experience with it but for starters, here
are some types of dry eye patients I could see as good candidates
for an Onyix:
-
C-PAP users.
-
People whose skin does not tolerate the Tranquileyes
foam. (Rare, but it happens.)
-
Those who want night protection but with minimal
bulk, for example those who find sleep masks too
large/bulky.
-
Those who want night protection with minimal hassle.
No parts to wash, no waiting for a mask to air dry.
-
And of course... dry eye product junkies (you know
who you are!)
Potential drawbacks? As with any night
eyewear item, tolerance is going to vary, especially if you have
never worn any kind of sleep mask or goggle. We offer a full
money-back guarantee in case it doesn't work out. Those who don't
like it will be those for whom the edges of the silicone are not as
comfortable as the Tranquileyes foam. (I'm in that group,
incidentally.) Those most likely to be successful are those
motivated to have something very low profile or who cannot tolerate
a foam liner. I think this product is going to be very good for
quite a lot of people though.
Please, when you try this, I would really, really
appreciate it if you would write a review here to explain what your
need was and how well this product did or didn't it, so that others
with very specific needs can learn whether it's likely to suit them
and how it compares to other night protection products you have
used. Thanks in advance!
Read Complete Questions & Answers
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Ask a Question
9/20/2011
--
Use a nasal cpap and now have jones tubes inserted in my tear ducts. The air pressure escapes into the jones tubes and under . . .
9/11/2011
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What do I use to keep my eyes moist during the night when I am using the Onyix glasses? Do I use gel or water? Do the glasses . . .
6/10/2011
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I have dry eyes due to Sjogren's syndrome and also use a C-PAP for sleep apnea. I am looking for goggles that have a . . .
3/30/2011
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I have been using th Niteye Bubble Eye Bandage for the last 2/1/2 months because my eye does not close completely, how long . . .
9/27/2010
--
What do I do if the eyecups of Tranquileyes (or Onyix or Quartz) don't fit in the right place comfortably?
(This . . .
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Average Rating: (From
16 Reviews):
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Amazingly effective!
From Anonymous of Roselle, Illinois on .
Disappointed
From Anonymous of Brockport, New York on .
STOPPED THE PAIN
From Scott M of Margate, New Jersey on .
keeps moisture in
From Jennifer of Broadlands, Virginia on .
I like it better than TranquilEyes
From Calli of Bernalillo, New Mexico on .
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