| The Dry Eye Shop Return Policy | X |
Many products can be returned for
exchange, credit or full or partial refund. Specifics depend on the
product.
Please bear the following in
mind:
- ALWAYS call or email for a return
form before sending anything back.
- Please consult your doctor before, not
after, making your purchase.
- Please call or email me with your
questions before purchasing. It is often difficult to figure out
what is likely to be the best thing for your
situation.
- Eyedrops may not be returned unless they
arrive damaged. Please, purchase what you can afford.
- Glasses/sunglasses/goggles with foam or
silicone shields must be in perfect condition (ready for resale)
for a full refund. In other words, try them on and see if they fit
well, and if they don't, send them back rather than taking them for
an extended test drive. If the glasses are soiled or used, I may
not be able to refund them or I may deduct from the refund to cover
the cost of replacing the foam eyecup. If at all possible, make
your eyewear purchases locally at a dealer. There's no substitute
for trying on your eyewear before buying.
- If you had free shipping on your order, I
will deduct the shipping cost from your refund. This is usually no
more than the cost of a Priority Mail flat-rate box.
- Please don't ask me to pay your return
shipping. The only exception is if you receive a damaged or
defective item, in which case I usually send you a replacement
along with a label to mail the original back to me.
- If for some reason you need your refund
immediately, let me know at the time you get your return form so
that I can try to keep an eye out for it. Otherwise, please allow
some time. I don't have staff, and for practical reasons I usually
end up processing returns about twice a month.
- When you send things back, please, package
them up decently so that their outer packaging doesn't get all
banged up. Thanks!
If something did not work out for you,
consider returning it as a contribution to my giveaways supplies
(items I keep for people who cannot afford to buy).