“Auto Re-Order & Save”
Frequently Asked Questions
What is Auto Re-Order & Save?
Auto Re-Order & Save means you can get automated shipments of a product at the interval you specify. (This feature is similar to what’s called “Subscribe & Save” on Amazon.) You will receive the specified discount on every shipment.
How does it work?
If you are purchasing something that you know you will need at regular intervals, you just check the Auto Re-Order box and specify how frequently you want to be sent it. The credit card that you put on file will be charged at the time your next order is scheduled to ship.
Can I change or cancel?
Yes, you can change or cancel your auto re-ordering at any time. How it's done depends on what you need to change. You can change payment methods, addresses etc online, but for changing shipping dates or suspending a subscription, we'll need to do that for you (we're currently working on incorporating new features where you will be able to do that directly). If you need help:
- Email us
- Call us
- Use the Chat Now! button in the bottom right corner of the screen
I’m going to be traveling. Can I skip a shipment?
Certainly. Call or email and we’ll take care of you, or log into your account and specify a next shipment date.
I need to change credit cards.
Log into your account to update your payment preferences, or call or email us and we’ll be glad to help.
Can I subscribe to several different products?
Yes, but subscriptions for each product are handled separately in our system. If you have multiple subscriptions going on the same day/interval, we can combine shipping to save shipping costs.
I don’t see Priority Mail as a shipping option, but that’s my preferred shipping method.
Just call us and we’ll take care of that for you. Priority Mail is not listed on our site for orders greater than 13oz because unfortunately we’re not allowed to display it concurrently with UPS, but we most certainly can ship your order via Priority Mail on request, and we can make that the standard method for your auto-shipments.